0330 363 2000 • Birmingham, Worcester, London, Cheltenham, Gloucester

Privacy Policy

How we protect the information we hold about you

  1. Introduction
    1. We are committed to safeguarding the privacy of our customers and website visitors; in this policy we explain how we will treat your personal information.
    2. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
  2. Credit
    1. This document was created using a template from SEQ Legal (http://www.seqlegal.com).
  3. Collecting personal information
    1. We may collect, store and use the following kinds of personal information:
      1. information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths;
      2. information that you provide to us when registering with our website (including your name and email address);
      3. information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use);
      4. information relating to any purchases you make of our goods and/or services or any other transactions that you enter into through our website (including your name, address, telephone number, email address and card details);
      5. information that you post to our website for publication on the internet (including your user name, your profile pictures and the content of your posts);
      6. information contained in or relating to any communications that you send to us or send through our website (including the communication content and metadata associated with the communication);
      7. any other personal information that you choose to send to us.
    2. Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.
  4. Using your personal information
    1. Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
    2. We may use your personal information to:
      1. administer our website and business;
      2. personalise our website for you;
      3. enable your use of the services available on our website;
      4. send you goods purchased through our website;
      5. supply to you services purchased through our website;
      6. send statements, invoices and payment reminders to you, and collect payments from you;
      7. send you non-marketing commercial communications;
      8. invite you to trial goods or services that may be of interest to you;
      9. send you email notifications that you have specifically requested;
      10. send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
      11. send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
      12. provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
      13. deal with enquiries and complaints made by or about you relating to our website;
      14. keep our website secure and prevent fraud;
      15. verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service).
    3. If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
    4. Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website.
    5. We will not, without your express consent, supply your personal information to any other third party for the purpose of their or any other third party’s direct marketing.
    6. All electronic financial transactions are handled through third-party payment processors, the privacy policies of which are available on their respective websites.
  5. Disclosing personal information
    1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
    2. We may disclose your personal information:
      1. to the extent that we are required to do so by law;
      2. in connection with any ongoing or prospective legal proceedings;
      3. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
      4. to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
      5. to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
    3. Except as provided in this policy, we will not provide your personal information to third parties.
  6. International data transfers
    1. Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
    2. You expressly agree to the transfers of personal information described in this Section 6.
  7. Retaining personal information
    1. This Section 7 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
    2. Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
    3. Notwithstanding the other provisions of this Section 7, we will retain documents (including electronic documents) containing personal data:
      1. to the extent that we are required to do so by law;
      2. if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
      3. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
  8. Security of your personal information
    1. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
    2. We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
    3. All electronic financial transactions entered into through our website will be protected by encryption technology.
    4. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
    5. You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).
  9. Amendments
    1. We may update this policy from time to time by publishing a new version on our website.
    2. You should check this page occasionally to ensure you are happy with any changes to this policy.
    3. We may notify you of changes to this policy by email or through the private messaging system on our website.
  10. Your rights
    1. You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
      1. the payment of a fee (currently fixed at £10 GBP); and
      2. the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
      3. We may withhold personal information that you request to the extent permitted by law.
      4. You may instruct us at any time not to process your personal information for marketing purposes.
      5. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
  11. Third party websites
    1. Our website includes hyperlinks to, and details of, third party websites.
    2. We have no control over, and are not responsible for, the privacy policies and practices of third parties.
  12. Updating information
    1. Please let us know if the personal information that we hold about you needs to be corrected or updated.
  13. Cookies
    1. Our website uses cookies.
    2. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
    3. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
    4. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
    5. We use both session and persistent cookies on our website.
    6. The names of the cookies that we use on our website, and the purposes for which they are used, are set out below
      1. we use __utma and __utmb and __utmc and __utmz on our website to recognise a computer when a user visits the website, track users as they navigate the website, analyse the use of the website
      2. we use HSESSION and PHPSESSID on our website to track users as they navigate the website to ensure that the pages are personalised (for example, if you are logged in, with your name);
      3. we use _ok and _okbk and _oklv and olfsk and wcsid on our website to facilitate our online chat system and, if you choose to use the online chat system, to allow us to assist you with navigating our website;
    7. Most browsers allow you to refuse to accept cookies; for example:
      1. in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
      2. in Firefox (version 24) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
      3. in Chrome (version 29), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.
    8. Blocking all cookies will have a negative impact upon the usability of many websites.
    9. If you block cookies, you will not be able to use all the features on our website.
    10. You can delete cookies already stored on your computer; for example:
      1. in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);
      2. in Firefox (version 24), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history”, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and
      3. in Chrome (version 29), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data”.
    11. Deleting cookies will have a negative impact on the usability of many websites.
  14. Kamazoy Support Agent
    1. Installation of the Kamazoy Support Agent or the Advanced Monitoring Agent onto your computer will allow our support technicians to better service your requests when you log them using the shortcuts in the agent menu.
    2. When using the shortcuts in the agent menu to view any of the pages on our website, the following information is transmitted to our website and may be stored in a cookie for the duration of your session:
      1. Your current username (the name you used to log on to the computer with)
      2. Your computer’s hostname
      3. Your customer name (if you are a customer)
      4. Your client site name (if you are a customer)
    3. The agent will also create an entity on our system and will submit and regularly update the following information:
      1. Your computer’s hostname and domain name
      2. The name of the user that is currently logged in to the computer
      3. A full hardware inventory of your computer, including personally-identifiable items such as the computer serial number
      4. A list of all of the installed pieces of software on your computer, its install date, and its version number
      5. Your current IP address on the Internet
      6. The IP address that you are using on your home network
      7. The version and build number of Windows that you are using
      8. Periods of time that your computer does not check in, or is turned off
    4. The agent does not collect, transmit or process any of the following:
      1. Personal files, photos, documents
      2. Personal settings
      3. Software license keys
      4. Passwords
      5. Browser cookies
      6. What you can see on your screen
      7. The keys you are pressing on your keyboard
    5. If you have any concerns about the agent you are invited to contact us to view a sample of the information that is present on your own computer.
    6. If you wish to have your computer deleted permanently from our database please contact us and we will process your request.
  15. Data protection registration
    1. We are not registered as a data controller with the UK Information Commissioner’s Office as outlined by the ICO’s registration guidelines.
  16. Our details
    1. This website is owned and operated by Kamazoy Limited.
    2. We are registered in England and Wales under registration number 7355171, and our registered office is at 18 Tolouse Drive, Norton, Worcester, WR5 2SA.
    3. Our principal place of business is at 70 Fox Hollies Road, Birmingham, B27 7TJ.
    4. You can contact us by writing to the business address given above, by using our website contact form or by telephone on 0121 430 6135.
Back to Top
Call us on 0121 430 6135 or 01905 888 190 | Contact Us | Email Login | Service Status