This automatically-updated page contains information on our major provider platforms and is updated whenever there is a service outage or planned maintenance occurring. Please check it before raising a service enquiry to see if we are already aware of the problem.
|Created 13/05/2018 19:04 - Updated 15/05/2018 13:56|
|Complete 13:56: The maintenance has been completed with the update function restored. Our apologies for any inconvenience this maintenance may have caused.|
|Update 19:04: This functionality is under maintenance until Monday 18:00. DNS records will continue to be served but customer update functionality is temporarily disabled. This does not apply to hosting packages - just to DNS for standalone domain names in my.tsohost.com|
|Created 08/03/2018 15:10 - Updated 13/03/2018 12:25|
|Update 12:25: We are continuing to work on the current issues regarding email accounts on the cloud. We are upgrading storage which will resolve the issue in the long run. Some users may well experience slow performance on webmail however as data is being migrated over this should improve usability. We will continue to post updates when available.|
|Fixing 15:10: Some customers may experience problems on e-mail accounts hosted on the Cloud: - Issues with syncing subscribed folders on e-mail clients; - Webmail may not show e-mails; - User can't login; We're working on this and it should be resolved shortly. Take our apologies for the situation.|
- Update 14:40: We are extending this window due to some patch changes by vendors.
- Planned 12:15: We will be rolling out reboots on Vidahost services in order to patch for the Spectre + Meltdown vulnerabilities. Dedicated, VPS and cPanel customers will experience a short period of downtime during the rollout of these patches as server reboots take effect.
|Reference||Logged at||Cleared at||Status||Description||Info|
|MJA0424797||25/04/2018 06:00:00||CURRENT||SCHEDULED: Planned Engineering Works 02:00 to 05:59 Tue 05-Jun-18 affecting a number of BT Wholesale DSL circuits (Leeds Basinghall POSI Node)||View|
|MJA0424798||25/04/2018 06:00:00||CURRENT||SCHEDULED: Planned Engineering Works 02:00 to 05:59 Thu 14-Jun-18 affecting a number of BT Wholesale DSL circuits (Manchester POSI Node)||View|
|MJA0424061||16/04/2018 08:00:00||CURRENT||SCHEDULED: Planned Engineering Works 02:00 to 05:59 Thu 24-May-18 affecting a number of BT Wholesale DSL circuits (Glasgow POSI Node)||View|
|MJA0424060||16/04/2018 08:00:00||15/05/2018 06:00:00||COMPLETE||COMPLETED: Planned Engineering Works 02:00 to 05:59 Tue 15-May-18 affecting a number of BT Wholesale DSL circuits (Bristol POSI Node)||View|