This automatically-updated page contains information on our major provider platforms and is updated whenever there is a service outage or planned maintenance occurring. Please check it before raising a service enquiry to see if we are already aware of the problem.
|Created 19/09/2017 18:00 - Updated 21/09/2017 22:00|
|Fixing 22:00: SSH/SFTP issues are resolved, however some user might experience slowness while authenticating. "Download failed.: cURL error 6: name lookup timed out" is possible to occur when Wordpress update is triggered. PHPMail may not work correctly on some of the websites. Remote MySQL issue is still being investigated. We appreciate your patience on the matter.|
|Update 13:31: SSH/SFTP issues are resolved, however some user might experience slowness while authenticating. Remote MySQL issue is still being investigated. We appreciate your patience on the matter.|
|Fixing 15:27: The issues that are remaining now are with SSH/SFTP access, and remotely connecting to MySQL. Our engineers are working on it. No websites should be down as of now|
|Update 06:19: This issue was resolved overnight but has just unfortunately started again. We are working on this for you and aim to resolve the problem as soon as possible. Please accept our apologies for any inconvenience in the meantime.|
|Update 20:03: Some servers experience high load. A slow performance of websites is possible. We are doing our best to solve the issue.|